Our products are guaranteed to give 100% satisfaction in every way. Return anything purchased from us at any time if it proves otherwise. We do not want you to have anything from L.L.Bean that is not completely satisfactory.
Our guarantee is based on something as simple as a handshake – the deal that you'll be satisfied with a purchase, and if you are not, we'll make it right. We guarantee that we'll hold up our end of the bargain. It's just how we do business. If your purchase isn't completely satisfactory, we're happy to accept your exchange or return at any time.
We want to make returns and exchanges easy for you. Start Here
Please include it with the items you wish to return or exchange and bring it with you to any of our stores. This way we can refund your original purchase price to your original method of payment, or use it to help exchange your item.
We will happily accept your return or exchange. If we can't, we'll reimburse you with an L.L.Bean gift card or replace your item. If the original item is not available, we might need to call or email you to help determine an alternative that works for you.
We hope you understand that we make the following special considerations when processing a return or exchange:
• We can't accept items for return that were not purchased directly from L.L.Bean (such as items purchased at thrift stores, online sellers or garage sales). If an item is missing a label or marked with an "X," we can't accept it for return without a receipt because we can't be certain it was purchased from us.
• For the safety of our employees, we can't accept items that have been soiled or contaminated until they have been cleaned.
• To help us protect our customers and make sure every return or exchange is dealt with fairly, if you do not have a receipt and can't provide a valid ID, we can't accept items for return or exchange in our stores.