Tracking Your Order

Order Confirmation

If you provided your email address when placing your order, we'll send you an order confirmation by email within two hours. This confirmation will give you the order number and indicate the total value of the merchandise. You can get more information on orders and backorders by going to Order Tracking/History. We also send a shipping notification email when your order ships (although there are a few exceptions in cases where your item ships from an off-site distribution center). For most orders, the shipping notification will include information on how to track your shipment.

Tracking Numbers

If you provided your email address when placing your order, we'll send you an email with the shipper's tracking number(s) for your shipment(s). We usually provide this information within two days of you placing your order. If you deleted or never received this email, please contact us and we'll be glad to provide you with the shipper's tracking information. Visit Order Tracking/History to check the status of your shipment(s).

Order History

Your order history enables you to review the L.L.Bean Web site and phone purchases you've made over the past year. Use this helpful feature to reference items you may want to order again. In order to view your order history online, we invite you to Create an Account. Your complete order history will be available immediately after you've made your first llbean.com purchase.

Changes to Your Order

We're sorry, orders cannot be changed once they've been submitted. We process orders very quickly, and once an order begins the fulfillment process we're unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage.

Backorders

Whenever possible, we will show up-to-date status information about your backordered items. To cancel a backorder, click the “Cancel Item” button next to the corresponding item. If you don’t see this button, or if you wish to make other changes to your backorder, please contact us.

Shared Email Accounts

The shipping confirmation email will contain information about the individual items in your order. Although the email begins with a notice that it might contain gift information, you still might want to alert the gift recipient not to open email from L.L.Bean. We don't want to spoil a surprise!