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Shopping Information
Viewing Web Pages
Browser Software/Settings
We recommend you use Internet Explorer 7, Firefox 3x or Safari 3x. If you have a previous version of one of these browsers, you can download a free copy of the latest version from Microsoft, Firefox or Apple.
Monitor Settings
If you have to scroll to get a full view of our pages, try setting your monitor to a resolution of 1024 x 768 or higher. To change monitor settings:
Cookies
Your browser has to be set to accept cookies before you can place an order at llbean.com. Most browsers accept cookies by default, but if you're having trouble ordering, you may need to change settings to enable cookies.
To enable cookies: PC Users
Mac Users
For more information about cookies and how we use them, see Our Commitment to Privacy. Flash
Flash 6.0 or higher is used in some areas of our site, and in a few cases (such as custom products) is required for ordering. Flash is a free download from the Macromedia web site at www.macromedia.com.
Placing an Order
How to Order gives an easy overview of how to place an order at llbean.com.
If you're not sure about what to do next to complete your order, try beginning at your Shopping Bag. If you continue to have trouble with your order, please contact us Saving an Item for Later Purchase
If you have an item in your Shopping Bag you'd like to purchase during another visit, select the "Save for Later" option that appears beside the item. To access this helpful feature, we invite you to Create an Account.
Email Orders
We designed our site's ordering system to protect the security of your personal information, including your credit card number. Since ordinary email is not secure in the same way, we cannot accept orders sent via email. For your security, please do not include your credit card information in any email you send us.
Fax Orders
If you wish to place an order by fax, we encourage you to use an order form so that we may complete your order more quickly. You may download and print the appropriate order form from the list below.
Fax your order to one of the following telephone numbers:
From the US: 207-552-3080 From Outside the US: (International Access Code) + 207-552-4080 Sizing
For help finding the right size, please select one of the following links.
Sizing information for: Product pages with size options also have links to sizing information. If you're still unsure, please contact us. We'll be glad to help you find the right size. Alterations
We will alter the inseams on your unfinished pants free of charge. Some other alterations can be made for a small fee. Please contact us for more information on specific alteration requests.
Security and Privacy
Secure Ordering
We maintain rigorous standards to ensure your personal information is safe when you shop at llbean.com– and we offer a Secure Order Promise so you can always order with confidence. See our security statement for more details.
Your Mailing Preferences
We make our mailing list available to carefully screened companies whose products may be of interest to you. If you prefer not to receive information from these selected companies, please contact us by phone at 800-559-0747 ext. 58138, email us at preferences@llbean.com or write to the following address. Please include a note of instruction and, if mailing your request, the catalog label showing your mailing address. We do not share with or sell email addresses to other companies.
L.L.Bean, Inc. Dept. CFM Freeport, ME 04033-0001 USA Privacy
L.L.Bean understands your concerns about privacy and the security of the information you share with us. See Our Commitment to Privacy for details about information we collect and how we use it.
Payment Options We accept the following methods of payment:
To look up coupons while you're shopping, click "My Account" at the top of any llbean.com page and then choose "L.L.Bean Visa Coupon Lookup." If there are items in your Shopping Bag, you can apply your Coupon Dollars to your purchase from the Coupon Lookup page. To look up and apply coupons during checkout, click the "Redeem" button on the Place Your Order page. You may redeem as many coupons as you like, up to but not exceeding the total value of your order. Please note: For your security, if you make changes to certain account information (such as billing address, user name or password), Order History and L.L.Bean Visa Coupon Lookup will be automatically disabled until after you have completed your next order on our site. Credit Card Orders
Your card is usually charged when you place your order, as long as the items are in stock. If your order contains backordered items, the backordered portion will not be charged to your account until the item(s) becomes available. There are some exceptions with orders that contain items requiring freight delivery or that are sent directly from our vendors.
Redeeming Gift Cards, Gift Certificates or L.L.Bean Visa Coupons Online
As you complete your order, you'll be able to enter this information as part of selecting your payment options. Click the "Redeem" button on the Place Your Order page and follow the on-screen instructions. When you have finished, click "Continue Checkout" to return to the Place Your Order page. For your convenience, you may enter more than one Gift Card, Gift Certificate or L.L.Bean Visa Coupon per order. L.L.Bean Visa Coupon Dollars, a benefit of the L.L.Bean Visa Card, may be redeemed along with a promotional offer. If you do not have an account at llbean.com, or if you are not logged in, the savings will not be factored in until you reach the page that confirms your order is complete.
Promotional Offers
You'll be able to enter your "LL Number" or promotional code as you check out, prior to entering your credit card information. Look for the link, "Redeem Coupons, Gift Cards or Promotions." Please note, we allow only one promotional offer per order. Also, a promotional code you enter manually at checkout will override any promotion associated with an online advertisement. If you do not have an account at llbean.com, or if you are not logged in, the savings will not be factored in until you reach the page that confirms your order is complete.
Special Pricing
If you order two items at a special price of "2 for $35," for example, you can split the order so it ships to more than one address.
Minimum Order Values for Promotions
Gift Cards and applicable taxes, duties, shipping and handling do not apply toward the minimum order value associated with promotional coupons.
Coupon Savings
Any coupon savings will appear on the "Place Your Order" page. For coupons that require a minimum order value, your savings will appear only after you meet the minimum dollar amount. If you do not have an account at llbean.com, or if you are not logged in, the savings will not be factored in until you reach the page that confirms your order is complete.
Gift Services
Gift Boxing
If at least one of the items in your order can be gift boxed, your Shopping Bag will display a "Gift Boxing" link. Click this link to choose a box pattern and enter a personal message. Note that gift box messages will not display accent marks and non-Roman characters. Gift boxing is available for $6.00 per box for most items shipping to a US address. (Additional service times may apply for gift boxing.) We're sorry, due to customs regulations, gift boxing is unavailable for items shipping outside the US.If the gift box option does not appear on your Shopping Bag, gift boxing is not available for any of the items in your order. For more information, see Gift Boxing. Gift Message
You'll see the Gift Message option on the Shopping Bag page as you check out. This is a free service. You may include one Gift Message per recipient. The Gift Message is presented separately from any gift box messages. (The Gift Message is not included in a Gift Box.) Note that Gift Messages will not display accent marks and non-Roman characters. For more information, see Gift Messaging.
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